Terms of service

Terms of Service

At liyuanic.com, we aim to make shopping for clothing and footwear clear and straightforward. This policy explains how to contact us and what to expect when requesting help with an order.

1. Contacting Customer Support

For help with an order, product details, shipment tracking, returns, or delivery issues, please email us at:

  • Email: JenniferDavidson369@outlook.com

To help us assist you faster, please include:

  • Your Order Number

  • The Email Address used at checkout

  • For damaged, incorrect, or missing items: clear photos of the product and shipping package

2. Response Time

Our customer support team aims to respond within 1 business day.

  • Please Note: Support is not available 24/7. Replies may take slightly longer during weekends, national holidays, major promotional events, or periods of high inquiry volume.

3. Help With Orders

Please contact us as soon as possible if you need help with an order confirmation, tracking update, delivery issue, or address correction.

  • Address changes and order cancellations cannot be guaranteed once an order has entered processing or has been shipped.

4. Product Information & Disclaimers

We make every reasonable effort to ensure product descriptions, size guides, images, and availability information are accurate.

  • Variations: Colors, packaging, and minor design details may vary slightly between production batches or monitor displays.

  • Sizing & Fit: Please refer to our size guide on each product page before purchasing. Customers are responsible for selecting the correct size.

  • Unless explicitly stated on the product page, items are sold in the condition and specifications described.

5. Return & Exchange Eligibility

If you need help or wish to request a return for apparel or footwear, items must remain unworn, unwashed, and in their original packaging with all tags attached.

  • Opened, worn, or washed products generally cannot be returned or exchanged, except where required by applicable law or when an item is confirmed to be defective or incorrect upon delivery.

6. Delivery & Missing Package Issues

If tracking shows that a package was delivered but you cannot find it:

  1. Check around your delivery area, parcel locker, building reception/porch, and check with household members or neighbors.

  2. Contact the shipping carrier directly with your tracking number for localized delivery details.

  3. If the package is still missing, email us at JenniferDavidson369@outlook.com with your order number and tracking details. We will review the delivery records and guide you on the next steps.

7. Damaged, Incorrect, or Missing Items

Please contact us within 48 hours of delivery if your order arrives damaged, contains an incorrect item (e.g., wrong size or color), or is missing an item. Required details for claims:

  • Your order number and checkout email

  • Clear photos of the item received

  • Photos of the outer shipping box/package and shipping label

  • A brief description of the issue

We will review your claim and offer an appropriate resolution (such as a replacement, refund, or partial refund) according to our store policies and applicable law.

8. Customer Communication Guidelines

We strive to treat all customers with respect and kindly ask for the same in return. We reserve the right to limit or terminate communications that are abusive, harassing, or threatening, while continuing to resolve legitimate order issues through appropriate customer support channels.

9. Independent Retailer Notice

liyuanic.com is an independent online retailer offering quality apparel and footwear.

10. Contact Information

For customer support or general inquiries, please contact:

  • Company Name: RHONDA HOLLANDER HOLDINGS, LLC

  • Website: https://liyuanic.com

  • Email: BillNeal519@outlook.com

  • Mailing Address: 314 S. Federal Highway, Dania Beach, FL 33004, United States